These Business Listing Terms and Conditions are between MandRmedia (hereinafter referred to as "MRM") and the Client, outlining the agreement for the delivery of business listing optimisation and related digital services.

The Client acknowledges that MRM operates as an independent company and is not owned by, partnered with, or formally connected to Google. MRM provides specialised LOCAL SEO services entirely on its own behalf.

MRM’s LOCAL SEO services are designed to:

• Enhance the Client’s visibility and ranking within online business listings.
   
• Increase relevant and targeted traffic directed toward the Client’s listing.
   

To enable effective optimisation, the Client agrees to provide:

• Full administrative or backend access to the Google Business Profile.
   
• Approval for necessary optimisation adjustments.
   
• Ongoing access to the Client’s existing Google account.
   
• Permission for MRM to use images, text, branding, and related materials for optimisation.
   
• Additional written content where required. If content is not supplied, MRM may create text suitable for SEO purposes.
   

• Fees are based on the selected package and are subject to VAT.
   
• Pricing remains fixed for the duration of the Client’s agreement with MRM.
   
• Service upgrades or downgrades are permitted with 30 days’ written notice.
   
• Monthly billing continues until either party submits 30 days’ written notice of cancellation.
   
• Written notice must be sent to info@mandrmedia.co.uk.
   

MRM is not responsible for any updates, edits, or alterations made by the Client or third parties that negatively impact SEO performance or search rankings.

MRM’s LOCAL SEO services may include:

• Research and selection of relevant search terms (up to five).
   
• Securing backlinks from appropriate websites and directories.
   
• Optimisation of the Google Business Profile, including text, media, and keyword adjustments.
   
• Review of website structure and code for SEO improvements.
   
• Content suggestions aimed at improving ranking.
   
• Reporting on keyword performance, traffic, and ranking progress.
   

MRM may provide support and guidance in managing online reviews; however, MRM cannot edit, remove, or influence reviews posted by customers on Google.

The Client understands and agrees that:

• Refunds apply only when the MRM Guarantee has not been achieved.
   
• Reports, recommendations, and documents produced by MRM are confidential.
   
• MRM has no control over changes made by search engines to their algorithms or listing policies.
   
• Consistent ranking positions cannot be guaranteed outside specified guarantee periods.
   
• Google may temporarily limit visibility for new listings (commonly known as the “Google Sandbox” effect).
   
• Listings may occasionally be removed or fluctuate unexpectedly due to search engine behaviour.
   
• Links to harmful or low-quality websites may negatively affect SEO outcomes.
   

Once verification is complete, MRM will issue monthly performance reports to the Client’s registered email address.

Additional services not included in this document—such as pay-per-click management or extended digital marketing support—can be provided upon request and will be quoted separately.

• Work begins once payment has been received.
   
• Providing payment information constitutes a binding agreement.
   
• A 30-day written notice is required to cancel services.
   
• Monthly fees and any setup charges will be billed at the agreed rate plus VAT.
   

The Client confirms that all text, images, logos, and other materials supplied to MRM are either owned by the Client or legally licensed for use. The Client agrees to indemnify and protect MRM from any legal claims related to provided materials.

• MRM is not liable for SEO work being overwritten or removed by the Client.
   
• MRM guarantees a top 10 local ranking within 60 days for at least one relevant keyword. If this target is not met, the Client is entitled to a full refund.
   
• The Top 3 Package guarantees a top 3 ranking within 90 days for one keyword.
   
• Guarantee timelines begin once MRM receives manager access or the verification PIN from Google.
   
• MRM is not responsible for delays caused by Client inaction or Google’s verification process.
   
• Weekly reminders will be issued to assist with verification.
   
• Natural ranking fluctuations after the guarantee period do not qualify for refunds.
   
• Missed or defaulted payments automatically void all guarantees and refund eligibility.
   

Rankings in neighbouring towns or extended regions cannot be guaranteed, as they depend entirely on Google’s location-based algorithm.

The Client must ensure their contact email remains accurate and accessible. Any communication sent by MRM to the email on file is considered received.

MRM will deliver LOCAL SEO services aimed at improving visibility, relevance, and ranking for the Client’s business listing using industry-standard optimisation methods.